Our Returns Policy
- Please keep your invoice as your proof of purchase.
- Stock return or refund will be accepted only in the event of damaged or incorrect stock.
- Returns need to be delivered to one of our warehouses within 7 working days.
- Stock will need to be examined on delivery.
Quality & Defects
- We reserve the right to establish whether the product fails or is damaged by doing a physical inspection of the product. At times the item may need to be returned to our head office or factory for quality assessment.
- If it is determined that there is a quality issue or manufacturing defect, and it is within 7 working days of purchase, we will attempt to replace the item.
- If an order is incorrect we reserve the right to do an assessment on return to inspect the order received vs the order delivered. If the order is found to be incorrect we will replace it with the correct item, and adjust any necessary charges that have been applied.
For further assistance please contact our support team at [email protected]
Payments
- If you have paid with a credit card, the card used to make the purchase must be used to process the refund. Refunds can take up to 10 working days to reflect in your account, as all banks have a processing turnaround on refunds.
- Where possible you will be refunded by the same method that you paid. EFT refunds are subject to a 5–10 day turnaround on processing.
- For any purchase paid via debit card or Instant EFT, you will be required to submit a bank confirmation letter to process your refund.
- Cash purchased will be refunded in cash where possible or via EFT. We will send you a proof of payment for your reference.
