Thank you for your interest in becoming a Viro Solutions Studio customer.
This document outlines our custom branded packaging process and the key
terms that apply to all branded goods orders. Please read through
carefully before proceeding — if you have any questions, we're happy
to assist.
Key Terms & Conditions
- All branded packaging items carry a Minimum Order Quantity (MOQ).
- Some items require printing plates (e.g. Takeaway Bags, Coffee Cups) — these are once-off costs payable by the client.
- Clients are responsible for supplying high-resolution, vector format artwork applied to the correct dieline.
- Production is only scheduled once a deposit and approved artwork have both been received.
- Standard production lead times are estimated at 3–6 weeks from receipt of deposit payment and final signed-off artwork.
- Sales quotations are valid for 7 working days from the date of issue.
- All customers are required to pay a deposit to confirm their order, with the outstanding balance due prior to delivery.
- Outstanding balance payments must be settled within 15 days of the job completion date — failure to make payment within this period may result in penalty fees and/or suspension of future production orders.
- Preferential payment terms are exclusively available to Viro Studio Plus customers.
- Warehousing and distribution services are available to all customers, subject to a signed Stock Security Letter.
Important Notices
Minimum Order Quantities (MOQ)
All branded packaging items have a Minimum Order Quantity (MOQ) as outlined in the branded info sheet.
Printing Plates
In some cases, branded packaging items require printing plates. These are once-off costs payable by the client.
Should artwork be amended or updated, new printing plates will be required and charged to the client accordingly.
Quantity Variance
A 15% variance in delivered stock quantity — either over or under the ordered quantity is an accepted industry standard.
Step 1: Artwork Preparation
Clients are responsible for preparing and supplying print-ready artwork. Please ensure the following before submission:
- Artwork must be high-resolution and applied to the correct dieline.
- Dielines are available on request or can be downloaded via the Branded Info Sheet.
- Artwork must be submitted in vector format with all text outlined.
- Accepted file formats: PDF (Portable Document Format) or AI (Adobe Illustrator).
- Pantone Codes must be confirmed if colour accuracy is required.
Need help with artwork? Our design team offers assistance for an additional fee. Various design packages are available on request. Please note this is a non-refundable service.
Step 2: Quotation & Order Confirmation
Once artwork has been approved, we will issue a formal quotation.
- Standard quotations: up to 2–3 working days (subject to supplier pricing).
- Unique or custom packaging requests: up to 10 working days.
To confirm your order and schedule it into production, we require all of the following:
- 75% deposit for new orders
- 50% deposit for repeat orders
- Signed-off final artwork applied to the correct dieline
- Confirmed Pantone Codes (where applicable)
Production will only be scheduled once both the deposit and approved artwork have been received.
Step 3: Production & Delivery
Standard production time is 3–6 weeks from the date we receive your deposit and final signed-off artwork.
- Pricing includes delivery to any location within a 70km radius of our distribution points.
- Delivery outside this radius may incur additional charges — please confirm at time of order.
- Upon delivery, please inspect your order and notify us of any concerns within 48 hours of receipt. Contact us at studio@viro.org.za for any post-delivery queries.
